furnace repair

What to do When Your Furnace Will Not Switch On

It might appear overwhelming to troubleshoot your furnace when your heat won’t work. But it doesn’t have to be that way.

You may be able to avoid a furnace repair call with our DIY troubleshooting guide. You don’t need any industry skills. And most of these fixes are brief and low-cost (or even free).

This checklist will walk you through how to fix your furnace when it won’t start, won’t stay on or won’t light.

When you have to have a pro in Lawrence, Scott Temperature can help.

We work on most makes and models of furnaces. If you need a more modern heating system, we also offer furnace replacement and furnace installation.

Furnace breakdowns are often caused by neglected routine maintenance. These checkups often reveal an expensive problem before it gets worse—and causes your HVAC system to fail.

During this service, our NATE-certified professionals will closely inspect your furnace, make sure it’s working properly and lubricate moving parts. A well-managed furnace often lasts longer and operates more efficiently, saving you more on your heating costs.

Ready to start troubleshooting your furnace? Follow our step-by-step guide below.

Steps for Troubleshooting Your Furnace

Check Your Thermostat

Start by examining your thermostat. Is it telling your furnace to switch on?

If you have a digital thermostat:

  • Switch out the batteries if the screen is unresponsive. If the digital screen is scrambled, you may need a different thermostat.
  • Check that that the switch is set to “heat” instead of “off” or “cool.”
  • Look to see if the program is displaying the correct day and time and is set to “run.” If you can’t change the program, change the temperature by using the up/down arrows and press the “hold” button. This will require the furnace to switch on if thermostat programming is causing an issue.
  • Set the temp to 5 degrees warmer than the room’s temperature.
Digital Thermostat

Your furnace should start shortly. If it doesn’t, see if it has power by moving the fan switch from “auto” to “on.” If the fan doesn’t start immediately, your furnace may not have access to power.

If you’re connected to a Wi-Fi thermostat—like one made by Nest, Ecobee, Lux, Honeywell or Bosch—check the manufacturer’s website for advice. If you can’t get your smart thermostat to function properly, call us at 785-269-0465 for support.

Smart Thermostat

Check Breakers and Switches

Next, you will want to make sure your breakers and furnace switch are on.

  • Find your house’s main electrical panel. It’s the gray metal box on the wall in your basement, garage or closet.
  • Dry off your hands and feet before working with the panel or breakers.
  • Locate the breaker labeled “furnace” or “heat” and double-check that it’s switched in the “on” position. If the breaker has tripped, it will be in the midpoint or “off” position.
  • With one hand, firmly move the breaker to the “on” position. If the breaker trips and moves back to “off” after you do this, leave it alone. Contact a technician from Scott Temperature at 785-269-0465 immediately.

Your furnace has at least one wall switch located on or near it—no matter its age or brand.

  • This switch should be flipped up in the “on” position. It can take your furnace up to five minutes to start if the switch was off. (Not sure where your furnace is located? Look in your basement, garage or utility closet. It could also be located in a crawl space or attic.)

Replace Your Air Filter

Dirty, clogged air filters often create complications that are easily avoidable.

  • Your furnace can overheat and shut down too soon, due to dust in the filter diminishing airflow.
  • Your energy bills could get more expensive, because your furnace is starting up more often.
  • Your furnace may fail permantly faster, because it has to work harder.
  • Your furnace could lose power, because a very dirty filter can cause the breaker to trip.

You can get to your air filter inside your furnace’s blower component, attached filter case or wall-mounted return air grille. Its placement depends upon what kind of furnace you have.

Replace furnace filter

When replacing your filter:

  • Shut down your furnace completely.
  • Grab the filter, hold it up to the light and look through it. Replace it if you can’t see light through it.
  • Put in the new filter with the arrow pointing toward the furnace to avoid hurting your machine.

To make the process simpler in the future, use a permanent marker on your furnace housing or ductwork to indicate the airflow direction and filter size.

We recommend replacing flat filters each month. Pleated filters usually last about three months. You can also get a washable filter that will be good for about 10 years.

If you have children or pets, you may need to replace your filter on a more regular basis.

Look at Your Condensate Pan

Condensate pans, or drain pans, capture water your furnace takes from the air.

Follow these steps if your furnace is seeping water or there’s standing water in the pan.

  • If your pan has a PVC pipe/drain: Be sure that it’s clear. If it’s not, you can use a special pan-cleaning tablet from a home improvement or hardware store.
  • If your pan has a pump: Check out the float switch. If the switch is “up” and there’s water in the pan, call us at 785-269-0465. You will likely need a new pump.

Check Inside Your Furnace

You can check the condition of your furnace’s blower motor by checking inside the plastic window. Depending on the kind, this light could be placed on the outside of your furnace.

Contact us at 785-269-0465 if you see anything other than a solid, colored light or blinking green light. Your furnace is probably giving an error code that needs professional service.

Clean Your Flame Sensor

Is your furnace trying to start but turning off without blowing heat? A dirty flame sensor could be to blame. When this occurs, your furnace will try to switch on three times. Then, a safety feature will shut it down for about an hour.

You can clean the flame sensor yourself if you feel alright opening up your furnace. We can also do it for you.

Ready to take on cleaning the sensor yourself? You’ll need the following:

  • A 1/4” hex screwdriver or wrench
  • Piece of light-grit sandpaper, steel wool or emery cloth
  • A dry, clean paper towel

Next:

  • Use your furnace’s wall switch or breaker to turn off the power. Shut off the gas as well if your gas valve is not electric.
  • Take off your furnace’s front panel and track the wire to the flame sensor, which looks like a thin, bent rod.
  • Unscrew the rod and use your sandpaper, steel wool or emery cloth to gently clean the metal rod.
  • Use a paper towel to wipe off the rod.
  • Remount the sensor.
  • Put your furnace’s doors back on.
  • Turn the furnace’s power back on. Your furnace may run through a series of checks before it starts as usual. If it doesn’t kick on, the sensor might need to be switched out for a new one. Or something else could be the issue. Call us at 785-269-0465 for assistance if this happens.

Relight the Pilot Light

If your furnace is an older design, its pilot light could be out. Relight it following the instructions on the label. You can locate the label on your furnace’s doors.

Or you can follow these steps:

  • Locate the switch on the bottom of your furnace labeled “pilot,” “on” and “off.”
  • Rotate the switch to the “off” position.
  • Wait at least five minutes. This avoids the possibility of starting a fire.
  • Move the knob to “pilot.”
  • Hold down the “reset” button as you deliver the flame of a long lighter to the pilot light opening.
  • Let go of the “reset” button once the pilot light is lit.

Reach out to us at 785-269-0465 if you’ve followed the instructions twice and the pilot won’t light or stay lit.

Check Your Fuel Source

Are other gas appliances functioning? If they’re not, your natural gas service could be off. Or you could be out of propane.

We Can Diagnose Furnace Problems

Made it through our troubleshooting guide but your furnace still won’t start?

Call us today at 785-269-0465 or use our online scheduler. We’ll come out to your home and identify what’s wrong.

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